Cancel anytime and retain access through the paid period.
Effective 2026-08-25
Refund and cancellation policy 
When subscriptions renew, how to cancel, when refunds apply, and the rights consumer law may provide.
hello@spac0.comPartial refunds are generally unavailable except where required or for service failure.
Duplicate, incorrect, or unauthorized charges receive priority review.
Mandatory consumer rights always take priority over this policy.
Billing and renewal
Coook charges the price, currency, and interval shown at checkout. Monthly plans renew monthly and annual plans renew annually until canceled. Taxes, exchange rates, payment methods, and statement descriptors are confirmed at checkout and by the payment provider. Price changes apply only to future periods with required notice.
Service delivery and Waffo refund processing
Waffo provides hosted checkout and payment processing. After returning to Coook, the account may briefly show Waiting for confirmation until the webhook synchronizes payment status; do not pay again. If Plus is still unavailable after 15 minutes, contact us with the transaction ID. Approved refunds return to the original method, with timing determined by the bank and payment method.
How to cancel
- After signing in, open Account, select Cancel renewal, and confirm. If the account control is unavailable, submit the request through in-product feedback or the legal contact email.
- Cancellation takes effect at the end of the paid period, with Plus remaining available until then. Complete cancellation before renewal; we recommend at least 24 hours to allow payment-provider status synchronization.
- Cancel an active subscription before account deletion so the payment provider does not continue renewal.
When refunds apply
- A statutory cooling-off, withdrawal, or quality right applies.
- A duplicate charge, a material mismatch with checkout, a verified unauthorized transaction, or confirmed payment where Plus remains unavailable after a reasonable investigation period.
- A prolonged, material failure within Coook's control made paid features unusable and no reasonable remedy was provided.
- Changing your mind, not using the service, dissatisfaction with one AI result, or forgetting to cancel does not normally qualify for a prorated refund, subject to law and fair case review.
EU, UK, and other mandatory withdrawal rights
If local law provides a digital-service withdrawal period, you may exercise it within that period. If you requested immediate performance, the law may permit a proportionate charge for service already supplied. A withdrawal right is lost for completed digital content only where legally permitted and expressly acknowledged. This policy never limits non-waivable rights.
Requesting a refund or cancellation
- Contact us from the purchasing email and include date, amount, currency, provider transaction ID, and reason. Never send a full card number, verification code, or password.
- We generally acknowledge requests within 5 business days. Approved refunds return to the original method and typically arrive in 5–10 business days depending on the bank and provider.
- Chargebacks may temporarily restrict the account. Contact us first so we can investigate and resolve the issue more quickly.
Contact and policy priority
Submit requests through in-product feedback, the legal contact email, or https://www.spac0.com. Mandatory local consumer law prevails over any conflict with this policy.